Welcome to part 28 of Taking Your Business Digital For those afraid of Technology Series. If you have missed any of the previous posts you can catch up by clicking here.
Today is Sunday and I am sitting in bed writing this blog post. Having been spoilt with breakfast in bed by my husband (no he is not for hire!) means I can avoid going into my office and see the piles of admin crying out for my attention.
Having spent most of my working life doing finance and admin I now avoid it like the plague. It is very silly really, because once I get stuck into it, I quite enjoy sorting the slips and entering them into my online accounting system and reconciling my bank statements.
Welcome to part 19 of Taking Your Business Digital For those afraid of Technology Series. If you have missed any of the previous posts you can catch up by clicking here.
The term CRM (Customer Relationship Management) implies that this is a tool for Customer Services Departments to monitor Customer Relations. However, customers are your business and affect every facet of the way you run your company - sales, marketing, finance, admin and IT. Each department wants different information about their customers to help them to be more effective.
There are more than 300 different CRM systems available, each offering different features or tailored to a particular industry.